2 weeks ago - last edited 2 weeks ago
Some of my charts in MT4 do not load properly like those below. Does anybody have any solution to resolve this? This has been bothering me for 2 weeks now! I've tried going on demo accounts, deleting and reloading the MT4 again and again but nothing worked! Thanks in advance.
2 weeks ago
Hi @samuelchang, that is odd, a couple of things, firstly see the same chart as per my feed below as to how it should have been presented, but more importantly can you go back and edit out your personal live account id number in your post, yes it is only your user name but it is still the first tier security level and to give it away means a hacker only needs to concentrate on your password.
So, your chart for GBPUSD should look like this, not only is the spike bar missing but many other differences suggest the feed is some how corrupted. Look back to 'Tools' > 'Options' and check the feed is IG Live.
2 weeks ago
Thanks very much for the advice! I did the steps as you recommended but it still didn't work.
I then contacted the Help Desk and managed to have it sorted out.
If I may share, I realised that as I'm from Singapore, I will have to trade on the markets ending with '.s' (Eg. EURUSD.s). So I followed the steps given and wohoo finally got the undistorted charts back up.