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Occasional Contributor
Posts: 10
Registered: ‎01-11-2016

Why if i set a "STOP" on my trade - Why was it not Stopped Out

Attached is a screnshot of my "LKQ" trade which clearly shows yesterdays candle breaching my stoploss

 

So Why if i set a "STOP" on my trade - Why was it not Stopped Out?? ...WHY_IGIndex.JPG

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Community Manager
Posts: 440
Registered: ‎20-09-2016

Re: Why if i set a "STOP" on my trade - Why was it not Stopped Out

Hi - because the Community is a public forum we don't like to discuss specifics of trade history and other personal information relating to your account. I have had a look though and I believe that the trade was closed basis a stop being hit at the level shown on your screenshot. Please give us a call to discuss specifics further. 

 

It's also worth noting that for time sensitive matters such as this (especially when it relates to an open trade) giving us a call would generally be preferable. This is because Community posts aren't monitored as closely, you wouldn't receive as prompt a response, and wouldn't be able to deal. 

 

All the best.