10-05-2017 06:46 AM
16-05-2017 01:30 PM
I cannot get the new web platform tomwork on my Surface Pro. I have tried using Edge and Chrome.
I have also checked to see if the block pop ups is on and it is not.
So still using the classic version sadly
16-05-2017 02:04 PM
Can you please confirm if your surface pro is a tablet or laptop? Our web platform does not work on mobile devices such as the Android tablet or I-Pad, for this reason we have an IG app available that you can download from the app store or play-store depending on the device you have.
If it is a laptop then it should be working but in order to properly investigate we would need some more details on the error you get. If you would like a more immediate response then please send us a mail to firstname.lastname@example.org, if possible send us a screenshot of the error so we can get a batter idea of what the problem is.
17-05-2017 07:57 AM
I have already mentioned a few things to IG but not publcally so here goes
Firstly , as usual I hate it when things are changed nowadays apparently for the sake of it when what you had was working very well, its progress we,re led to believe
I dont use IG charts on the platform as such as I prefer independant mt4 ones( IG) competely separate tab
1) One click dealing theres no immediate facility to place a stop before buying/selling surely a major ommission!!! a box with initial stop set at platform min would be ideal (points away not price based)
2) At a glance before, you knew what the spread was as it appeared between the buy/sell price in the deal ticket window now theres nothing
3)I deal from my watchlist and used to have the deal tickets with open positions superimposed on the watchlist window so I could either close out or open a new position very easily from the same "window" its not as easy now
3) I trade from my watchlist
17-05-2017 08:24 AM
Your first point is useful feedback as it is something that you currently cannot do without a deal ticket (set stop/limit), The spread is still displayed below the buy/sell button at the bottom of the deal ticket:
A fast you way can open a ticket from your watchlist is to right click on the instrument name and then select the option for "open ticket", this will open up a deal ticket similar to what you used to have on the classic platform.
17-05-2017 10:15 AM
if you,re on 1 click dealing though there is no spread shown and once in position tab theres no spread shown either
basically 1 click dealing should have all the facilities that were available in the old dealing ticket that you can preset so that all thats left to do is press BUY/SELL
You dont want to have to set parameters afterwards now you have to mentally work out say a 6 pip stop as a price in your head rather than just click 6 pips
17-05-2017 10:39 AM
Hi @yorkshire Don't think so, I've not found a way. Seems restricted to web links, photos and videos. Probably due to viral infection concerns.
19-05-2017 08:53 AM
Thankyou for adding the spread facility (option via the market column)
Ive sent this as an email to IG also but another useful addition would be to default the stop to the min for that market at the time,at the moment you have to click the arrows not knowing where the min distance is,to me aslo stop distance is better visually as a figure and not a price
I know there is the option to remember your last stop but if say the min stop distance is greater than that are you then stopped from dealing?
31-05-2017 07:47 PM
what would make the platform infinitely more usable for me is being able to have a locked chart/deal ticket window that changes when you click on a different instrument in your watchlist. At the moment you can have different tabs set up, but it isnt really practical if you have loads of things you are watching. Being able to scroll through instruments with your mouse would be even nicer. This functionality is available on most other platforms so it's definitely something lots of people would like.
Also, maybe more importantly, dual (or more) monitor functionality needs to be improved massively, at the moment it's basically impossible, and I would guess that the majority of people who take their trading seriously have at least two monitors. If you are actually trying to develop a proper platform then this is a minimum requirement. otherwise there is pretty much no point developing this platform further as the only thing people will use it for is for entering trades, they will use other software for analysis.
01-06-2017 08:44 AM - edited 01-06-2017 08:44 AM
How to do you change the width of a column in a watch list or a positions window?
It's annoying as the names of the markets are truncated.
02-06-2017 12:43 AM
We would love it if there was a bid and ask price line showed on the charts at the same time instead of one or the other so users can quickly visually see the spread etc.
Hope this is a thing that can be quickly implemented
02-06-2017 09:15 AM
On the New Platform it is possible to use multiple monitors, if you right click on the instrument name then you have the option to open the chart/ticket in a new window, you can then move the new window to the desired monitor. You can also move your entire workspace to a new monitor.
I will send your suggestion to the developers in terms of having a locked down chart window which can be used to view different instruments without having to create a new window.
If you have any suggestions on how we can improve the ability to use multiple monitors then please let me know, I will be happy to discuss your ideas with the developers.
02-06-2017 09:18 AM
At the moment that is not possible, I will send it in as feedback to our developers as it might be something worth considering, especially when it comes to some of the ETF names.
04-06-2017 07:25 PM
can you explain this discrepancy? These two charts are of BT.a shows misleading values for volume, the first is the current bar and a misleading value, but refreshing the chart shows a brief picture of the true value before reverting to the misleading value. These pictures are difficult to capture and have both been taken at the same time today Sunday. I have tried to draw your attention to this before, it happens on desktop as well as mobile version, and on the old app format, it also happens on every instrument and on every timeframe. Please can you investigate?
This is the default chart showing a low misleading volume bar taken on a closed bar on Sunday:
This is is a refreshed chart which shows these values in a blink of an eye before reverting to the misleading value also taken on a Sunday on a closed bar:
06-06-2017 07:23 AM
This is an issue that we are aware of, the last candle appears as a correct value and then drops down, if you hover your mouse over the candle it will also briefly display the correct numerical value before dropping to a lower value.
Our developers are looking into the issue and we hope to have it resolved as soon as possible, initially it looked like there might be a workaround by creating a tear off chart (open chart in new window) but it appears to have the same problem. The issue occurs on live and demo accounts so unfortunately it will affect all users.
Apologies for the error.
15-06-2017 07:28 AM
I agree fully with Yorkshire - I find the fact I would need to buy/sell then place deal worrying - WHY? Are IG hedging or worse?? Transparency is key, I shouldn't have to give my intention away! And as previously stated I did a simple side by side comparison of the classic and new on separate computers, and the new is visibly slower on execution - I urge all to not take my word for it and try for themselves whether live on small £ or demo.
One click should be that with targets & stops guaranteed or otherwise set before a one click FAST buy/sell - its staggeringly obvious?!?!
I'm not a fan of social media/forums/twitter/facebook but I will be a regular contributor on here, till they force people onto the new platform without sorting the multitude of issues(how many pages and you have rolled this out live already), change the basic flaws or keep the classic for those who want it indefinitely.
See you all around........
15-06-2017 09:35 AM
Check out my post here which explains why we have a 'Place deal' button on the ticket: https://community.ig.com/t5/New-platform-feedback/Not-happy-at-all-with-new-platform/m-p/12817#M251
19-06-2017 09:33 AM
I think any new platform has to offer as a minimum the same functionality as the old platform. Unfortunately on the reporting side this is not the case - the reports for Transaction and Activity dont provide the same level of detail. As I use these report formats for my record keeping I am unable to move over to the new platform. I import these records into Excel and so rely on the record format being the same. It would be great if the guys could fix this. Also it would be great if the Activity and Transaction reports could also include details of non DFB trades.