Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎11-11-2017

New customer, already tired of poor service

[ Edited ]

Opened a new account October 2017. Send an initial e-mail about transfers that takes 2 weeks to get a reply (after complain on forum).

 

IG confirms receipt of transfer request in November, that then goes dead. Current broker says they have got no request. An e-mail to query this never got a reply.

 

I have contacted live chat a number of times and have always been told transfers will get back to me, well they never have despite multiple attempts from me to get an answer.

 

My other broker has again recently confirmed that they have received no transfer requests and as I result I have now incurred some fees. Fees that could have been avoided if they had received the transfer request by the end of December that I sent to IG in plenty of time.

 

In my last live chat I said I would check with the other broker in Jan and if they have not been given the request I would ask them to refuse and then I would leave IG, I do not appear to have been taken seriously.

 

So after this, it is a case of "Hello IG!, Goodbye IG!"