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cwl
New Contributor
Posts: 3
Registered: a week ago

issues about downloading ig trading app on ipad

im from hk and i want to download the ig trading app on my ipad. However, only uk apple account can download it from the app store. Is there any other way to get the app installed on i pad?

Established Contributor
Posts: 491
Registered: ‎06-08-2015

Re: issues about downloading ig trading app on ipad

Hi @cwl What about trying the Australian website?  Maybe that is set up for HK Apple?

https://www.ig.com/au/welcome-page

 

Apologies if this is obvious and you've already tried it.  I can't talk from experience as I don't use Apple stuff.  

cwl
New Contributor
Posts: 3
Registered: a week ago

Re: issues about downloading ig trading app on ipad

thanks for the suggestion but it still doesnt work.

Established Contributor
Posts: 491
Registered: ‎06-08-2015

Re: issues about downloading ig trading app on ipad

Hi @cwl - ok - someone else on here or from IG should be able to help you out in the next few hours.  It is a bit odd.  

Moderator
Posts: 33
Registered: ‎16-02-2017

Re: issues about downloading ig trading app on ipad

Hi @cwl, this is because of an Apple App Store policy change meaning we are unable to offer our app in your country.

 

We are working on a browser based mobile app which will allow you to trade on mobile, which should be released in coming months.

 

In the meantime you would need to use an Android device or if you launch our new platform via Safari (or most browsers) on iPad this should work. Keep in mind it is meant to be used on desktop though so isn't optimised for mobile.

 

Cheers,

 

Will