Login FAQs

Web Trading Platform / Mobile Apps

1. Why is my account suspended? (2 FA deactivated)

You have 3 attempts to enter the correct password, if your password is entered incorrectly more than three times your account will be suspended. You will need to contact our helpdesk to reactivate the account before you can login or reset your password again

2. Why is my account suspended after entering my password correctly? (2 FA activated)

In this case it is likely that although your password is correct you have not entered the IG authenticator verification code correctly. You need your password + the verification code to be inputted to the password box for a successful login

3. I closed one of my accounts and now I can no longer login, why?

In this case it is likely that you have closed your default account, you would need to contact helpdesk to change your default account to the active one.

MT4

1. Why am I not able to login to MT4 using my IG credentials (live account)

The MetaTrader Terminal uses separate login details consisting of your MT4 ID as well as a unique password. These details should have been emailed to you when you created the MT4 account. Should you require a password reset link contact helpdesk.uk@ig.com

2. How do I reset my password on MT4 (live account)

If you still remember the old password click on Tools>Options>Server. This will provide an option to change the password.

If you no longer remember the password then contact helpdesk.uk@ig.com

3. How do I reset my password on MT4 (demo account)

If you still remember the old password click on Tools>Options>Server. This will provide an option to change the password.

If you no longer remember the password then you will need to create a new demo account.