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New account verified but cannot open a position


Andrew123456

Question

To whom it may concern,

I have opened my account two weeks ago, my identity was verified based on the documents that I sent. I put some money into my CFD account a few days ago and now I cannot open a position and I cannot withdraw my money either. I have tried calling but I have been put on hold for 2 hours with no success.


Can you please help me with my issue

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Can someone help me please. I have 1000 pounds on this new account that I opened and I cannot even withdraw my money now.

I have called about 10 times, but I am always put on hold for 30+minutes and nobody is answering. Your customer service is appalling.

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