[Cash trapped at IG]

Judging by the number of unanswered queries here, I don't feel very optimistic.

I left my previous broker because thier admin was nearly non-existent...

I might need to repeat that.

I know that one cannot cater for every eventuality but we are talking about basic essential customer service here.

[Answer the telephone somehow]

Who can free up my cash with IG and how do I contact him/her?

I have been trying to withdraw some funds for several days but it doesn't work.

I have spent several hours over several days waiting on the phone and sent 2 unanswered emails.

What is going on?

Please don't say covid...

I would think that answering clients who press 1 for trouble adding or withdrawing funds should be manageable by a company of this supposed stature.

It's important to both client and company.

I need something to happen fairly soon...

You need to address the problem with the phones and emails or create a better way for clients to solve urgent problems...

Stuart

[Cash trapped at IG]

Who can free up my cash with IG and how do I contact him/her?

I have been trying to withdraw some funds for several days but it doesn't work.

I have spent several hours over several days waiting on the phone and sent 2 unanswered emails.

What is going on?

Please don't say covid...

Stuart