KayTrade
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Trades closure (13Mar SGT morning) without any email trigger from IG
in IG Trading Support - Dealing Questions
Posted
Yeah i had a similar recently experience although my equity was up, the platform crashed, then my position closed 25% less of than my initial position. Completely ignored my stop loss.
Also a few days prior i was down and tried to close my position then i was advised to call then was told they're not taking any trades. I ended up losing more money.
Regardless of whether I'm up or down i still end up a worse off position.