[restricted from opening any position]

2 hours ago, CharlotteIG said:

Thanks for your post. 

Our client facing team are emailing/ taking as many calls as possible. 

If your address isn't changing on your account someone should email you soon to let you know why. 

All the best 

There have doen  absoultely  nothing i am  still on  hold  from 2.55pm  I've  sent  emaiuls  nothing  -  nothing

[restricted from opening any position]

On 10/03/2020 at 03:30, kelvinnsw said:

hey guys, havent been trading or using this account for quite some time (less than a year) and decided to open a trade today morning. managed to deposit money into the account but unable to make a trade due to ''your account has been restricted from opening any position, please contact the helpdesk for more information.''. tried to call multiple times to the helpdesk to seek help but calls were not picked up at all. waited for almost 2 hours and by that time my position to enter had already been long gone. had to incur transaction fees from depositing money into my account w/o being able to place my trade.

 

anyway i could waive this transaction fees as well as enabling my account for future trades?

 

thank you.

 

[restricted from opening any position]

Hi

I'm having the same problem - tried to call support now for the last few hours but noone is answering.  Please help

Thanks

John