[IG Customer Service not answering Emails?]

10 hours ago, Caseynotes said:

Hi, you might get an 'official' reply from IG on the forum but then again you might not. I can answer some questions that you can check on IG's price execution web pages.

IG use a large number of liquidity providers who are all the usual suspects such as major banks, exchanges, hedge and pension funds as well as other large institutions.

IG first match shorts and longs in house from their 200,000 clients. Unmatched positions are parallel hedged where IG takes a same position as you and so if you win they also win and pass the profit on to you, If you lose they also lose and pass the profit onto the liquidity provider. It's a win/win for IG for though they don't get the whole spread as the do when matching in house they do profit because they get a far better spread than what the pass on to you.

Entry orders might not be executed if the gap between the order and the current price exceeds certain tolerances during periods of high volatility and low liquidity, the price specified may simply not exist due to gaps in the price ladder. Exit orders do get executed and may, for the above reason, suffer slippage. 

The MT4 platform has a basic check box for high or low tolerance to entry slippage (don't know if it actually works) but I don't think that is available on the web based platform. I've not seen a function that allows you to set a slippage tolerance amount.   

Thank you, have you traded in pre/AH Market before? Is it possible to get filled on extreme breakouts like on earnings?

[IG Customer Service not answering Emails?]

3 hours ago, dmedin said:

All the IG staff be like 'RTFM'

Hypothesis might work if I couldn''t reach them via phone either

[IG Customer Service not answering Emails?]

 

So I already send 3 mails to the german customer service, but haven't gotten an offical answer yet, I tried calling but hung up after an hour. This is my mail:

I am interested in trading during the extended hours. I have some questions about order execution.

1. When are the CFD orders forwarded (HFT provider?)? Who takes the opposite position in a CFD trade (CFD Trade in Extended Hours)? What sources do you use to find a counterparty?

2. When can orders in extended hours trading not be executed? Would it be more likely that the order cannot be executed during the earnings announcement / in the case of high volatility / jumps? Could a buy order at $ 460 and a sell order at $ 470 have been executable in today's after-hour trading at Netlix? I attached the chart with purchases / sales every second at the moment of publication of the quarterly figures.

3. Slippage: What tolerance limits has IG set as the default? How can I expand / reduce this? For example: If I want to enter a CFD buy order at 460, can I set a slippage of $ 5? 

 

Would be much appreciated if I could get an official answer from IG

[Getting Filled during Extended Hours]

1 minute ago, Caseynotes said:

no earnings announcements are less likely to be a problem, major news events over night or the weekend that might have a large impact on an entire sector can cause problems. Also you are less likely to have a problem with a pending order rather than trying to enter on a 'at market' order. Extreme slippage is rare and may cause a no fill due to IG's max tolerance limits, the problem with slippage generally is trying to get out of a trade rather than getting in.

you would need to check the platform you are using, for example on the mt4 platform there is a check box for 'allow maximum deviation from quoted price'.

thank you very much mate, I think I will dig deeper with IG customer service but you helped me a lot

[Getting Filled during Extended Hours]

20 hours ago, Caseynotes said:

Hi, yes your order should get filled during extended hours, a pending order will get filled before any at market orders though there is still the chance that there may be excessive slippage outside IG's tolerance level meaning a no fill. 

one more add on, would I be able to determine a tollerance somehow? let's say a buy order at 103 up to 105 to make the fill more reliable?

[Getting Filled during Extended Hours]

20 hours ago, Caseynotes said:

Hi, yes your order should get filled during extended hours, a pending order will get filled before any at market orders though there is still the chance that there may be excessive slippage outside IG's tolerance level meaning a no fill. 

Thanky you for your answer. When have you realized extreme slippage so that your order wouldn't get filled? Wouldn't an Earnings Announcement be likely such an event were there is extreme slippage? I'm trying to time the moment when the price shoots up. 

What would happen if I would place a close order? Would slippage affect me less in that case because it would be a closing order?

[Getting Filled during Extended Hours]

Hello,

can I get orders filled during extended Hours on Stocks on Earnings Release/during extreme Voaltility if I put in the order when the Stock wasn't as volatile? How realiable is excecution? Sometimes I can't buy/sell CFDs when the stock is extremely volatile. I can't imagine getting my Order filled at USD 103 Buy Order when the Stock shoots up from 100 to 110 on Earnings. What are the expieriences in live trading?

[Getting filled during Pre-Market/After Market during Earnings]

Hi Guys,

did any of you had orders filled during extended Hours on Stocks on Earnings release? How realiable is excecution? Sometimes I can't buy/sell CFDs when the stock is extremely volatile. I can't imagine getting filled at USD 103 Buy Order when the Stock shoots up from 100 to 110 on Earnings. Does anyone have expierience trading during extended hours on Earnings Annoucements/Similar Events that induce extreme Volatility? Is there a strategy I could apply? Looking at LVL 2 Book Entries or 1 Stdv out ?(choose Order Buy Price where Stop Losses will likely be triggered)