[Live account pending]

Same boat here - Waiting 4 days now for the account activation. Wrote to them on two different email support addresses with no reply either. I know we are in "special circumstances" but it takes little effort to inform customers on the ways company is dealing with it. 

I know that Degiro is down on staff members (official info on their site) and they're having a queue system for new applicants - you just get the number in the queue (currently like 7k+ ) and info that once it will be close to your turn they will contact you via email to finish the process. I guess it's the same issue here and all we can do is seat and wait... shame it is not communicated. 

 

[Charges & Fees @ IG - Clarification]

On 16/04/2020 at 13:23, CharlotteIG said:

If you're looking to simply buy some US shares and it's your first purchase the charge is £10 on the open and close. You get the free if you have traded 3 times (US stocks) in the previous calendar month: 

https://www.ig.com/uk/investments/share-dealing

We do also have a quarterly fee of £24. 

 

Hi,
@CharlotteIG

if I made the minimum 3 trades on US stocks at £10/trade in month 1, then I will get a £0/trade rate in month 2. What will be the fee/trade in the month 3 taking that I will make at least 3 trades in month 2 at £0/trade? Will that stay at £0/trade? 
And if so, the quarterly custody charge for the Q1 in that scenario should be then £0 since I'd make the minimum of 3 trades each month.

Could you please clarify if I understand that correctly? 

Thanks,