I am in same situation. Still being charged full price not the £3 promised on signing up. I traded a lot last month and made plenty of trades. No answer from IG by email and just kept on hold on the phone.
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in IG Trading Support - Dealing Questions
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Update. I got through to customer support and there was an issue between 30th April and 1st May with the automated script that updates accounts. So IG are aware of the issue and are fixing it. The accounts should be upgraded next week and we will be refunded any commission paid over £3 on 1st May.