[account approval]

8 hours ago, CharlotteIG said:

Thanks for your post, 

I will pass the email linked to your community account to our account opening team to query this. 

All the best 

Hello, Charlotte!

I already reached out to your team and they have activated my account last Monday.

Thanks!

[Account still pending activation]

Hi, everyone!

I hope you are all well and safe.

How long does it usually take to activate a live account here?

I've submitted the needed documents and IDs days ago, but I have yet to receive an update. I banked on the promise that it would only take "a couple of hours".

 

 

[account approval]

On 27/03/2020 at 17:04, CharlotteIG said:

Thanks for your post, 

I have informed the account opening team to check your account. 

Please note, we've had a lot of new applications which is why the opening stage is taking longer than usual. 

Hi, Charlotte!

I have the same concern. Can you also help me activate my account?

I have already already uploaded the required documents and they are still pending verification until now.