[Data feed]

20 minutes ago, knicol46 said:

Can I ask which country you are in.  I notice all L1 & L2 rates have been multiplied by different amounts as if it is quoting amounts in your local currency as a possible reason.  Try logging out/back in and even selecting L2 UK to say what the total monthly fee box says - do not submit to accept.  If still no answer forward on a screenshot to IG.  I am viewing the default screen showing £7.20 cost for L2 LSE UK.  

Thanks for your reply. I am in the UK. I was told a couple of weeks ago that it would be £7.20 for L2 LSE, but they are now asking over £200!

[Data feed]

10 minutes ago, CharlotteIG said:

If this is a retail account the prices are not correct. 

I will get this sorted for you. 

All the best

It is a retail account. I would greatly appreciate if you could sort it out.

Thanks for your help.

[Data feed]

On 06/08/2020 at 12:49, knicol46 said:

The data feed (optional) costings are shown 

Are those still the the datafeed costs for you?

I opened a account with IG very recently and was told by support, before opening, that L2 for LSE was GBP 7.20 per month. But now that I want to activate it it is asking for GBP 207.07. You can see below. And IG has not been able to tell me what is going on.

 

[Data feed]

On 06/08/2020 at 12:49, knicol46 said:

The data feed (optional) costings are shown 

Are those still the the datafeed costs for you?

I opened a account with IG very recently and was told by support, before opening, that L2 for LSE was GBP 7.20 per month. But now that I want to activate it it is asking for GBP 207.07. You can see below. And IG has not been able to tell me what is going on.