I have already uploaded my Drivers Licence and can see that it has been approved. The problem I now have is when trying to upload my proof of address I can either click the "Upload now" link or the "Activate your account" link. These both just tell me "We're checking your details" which as the one and only document I have uploaded is approved it would suggest that this is false. I have also downloaded the app on my phone and get a similar situation. Is there any way to get it to go back to the screen that allows me to upload the remaining document?
No option to add proof of address document.
in IG Account Support - MyIG Help
Posted
I have already uploaded my Drivers Licence and can see that it has been approved. The problem I now have is when trying to upload my proof of address I can either click the "Upload now" link or the "Activate your account" link. These both just tell me "We're checking your details" which as the one and only document I have uploaded is approved it would suggest that this is false. I have also downloaded the app on my phone and get a similar situation. Is there any way to get it to go back to the screen that allows me to upload the remaining document?