We're sorry we haven't been able to provide the service we wanted but are working hard to make sure it doesn't happen again and as mentioned we're more than happy to investigate anything that happened within that time frame and resolve it.
We're aware this was our error but are doing everything we can to resolve traders issues.
All the best
There is a prominent MP currently aware of the situation with retail trading platforms and has spoken out. I moved from trading212 to IG as I was expecting nothing could be worse than them. It turns out I was wrong. The practices displayed are arguably illegal and not to mention we now cant even access our account to rectify these trades. I am a day/swing trader and use opening volatility. Now I am locked in trades that I have no idea what they are doing to my account. I suggest rather than the same blanket apology something gets sorted ASAP before similar action is taken like is happening with Robinhood in the USA.
SYSTEM CRASHING
in Indices and Macro Events
Posted
There is a prominent MP currently aware of the situation with retail trading platforms and has spoken out. I moved from trading212 to IG as I was expecting nothing could be worse than them. It turns out I was wrong. The practices displayed are arguably illegal and not to mention we now cant even access our account to rectify these trades. I am a day/swing trader and use opening volatility. Now I am locked in trades that I have no idea what they are doing to my account. I suggest rather than the same blanket apology something gets sorted ASAP before similar action is taken like is happening with Robinhood in the USA.