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  • Verification FAQs


    What verification might be required for my withdrawal?

    Just like a bank, we are a financial services firm required to comply with anti-money laundering laws. In line with these regulations, we conduct security checks to verify both the source and destination of funds are in your name.

    When we receive a bank transfer or card payment from you, we often don’t receive the bank account details from which the deposit came.

    Because of this, we sometimes require further verification to link your payment to a bank account in your name and securely return your funds.

    How do I verify my payment to IG?

    Please upload (My IG>Live accounts>verification) a screenshot or photo of your online bank statement showing:

    1. The transaction to IG

    2. Your full name

    3. The bank account number

    4. The Bank’s logo or emblem

    image.png

    If you can’t get all the information on one page, you can upload two documents: the first showing the payment to us and your bank account number, and the second showing the same account number and your name.

    How do I verify my receiving bank account?

    If you have recently added a new bank account, we may request verification to ensure we’re sending your funds back to a bank account held in your name.

    Please upload a scan, screenshot or photo of your online bank statement showing:

    1. Your full name
    2. The bank account number
    3. The bank’s logo or emblem

    image.png

     

    If you can’t get all the information on one page, you can upload two documents: the first showing the payment to us and your bank account number, and the second showing the same account number and your name.

     

    How do I upload my statement on the desktop?

    Please log in to My IG, choose the ‘live accounts tab’ and click on ‘verification’.

     

    How do I upload my statement on the mobile app?

    To verify your documents on the mobile app, please select ‘account’ in the bottom right, then select the ‘withdraw’ button and ‘verify documents’.

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    image.png

     

    Why was my document rejected?

    ·         To successfully verify your deposit, your full name and transaction to us must be visible on your bank statement

    If you can’t get all the information on one page, you can upload two documents: the first showing the payment to us and your bank account number, and the second showing the same account number and your name

    ·         If we ask you to verify a new bank account we have not received funds from before, ensure your full name, bank account number and the bank’s logo are visible

    ·         The format of these statements should be non-editable and we are unable to accept screenshots of debit/credit cards


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