How long does LEI submit -> account unlock take?

[Eveready]

I've added my LEI to my CFD account quite a few hours ago, how long does this take before my CFD account is useable?

As I can't through to support after numerous phone calls and what adds up to be hours on hold and then get cut off, your lack of support in Australia is quite frustrating.

Thanks

 

[Eveready]

Has anyone in Australia received any form of support from IG in 2020? How did you do it?

Phone and email have provided nothing so far, it's after midnight and all i have is there on hold music for more than  last 20 minutes yet again.

Have they shutdown and just let their platform continue to run?

Very concerned about our funds here.

 

 

[Eveready]

Eventually spoke to someone in Europe who subsequently told me that they can't help and it must be dealt with via the Australian help desk.

I've tried calling again and once again after being on hold for a long time was cut off.

Super disappointed.