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Excellent service for a Rooky error


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I have only recently joined the IG spreadbetting community, and like many, have made a few errors.

Be very careful if you are trying to close part of a position, I found it really easy to get it wrong!

I took out a position at £50 per point, and realised that after doing this I only had £98 funds available, and if it dropped a couple of points, I might get stopped out, or a call for additional funds, which whilst driving, would not be ideal.

In order to make sure that this wouldn't happen, I decided that the best thing to do would be to reduce my exposure by 1 point to £49 per point. I did this, and found that I had lost £80 and was left with a position of £1 per point. PERFECT! You seasoned traders will realise that I closed £49 per point, not £1.

After a period of reflection (using most of the swear words that I could summon to mind), I reopened the position, at a lesser level, due to my losses.

Having thought about it, I thought that it was clearly self-evident that I had made an error, and thought that I would put IG Index's Customer Service to the test, and called them up to explain my error - nothing ventured, nothing gained.

I got through to a chap called Lwazi (forgive me if I have got the spelling wrong) and was very impressed that I got an understanding response.

In an ideal world the best result would be to reinstate my original position.  Some of you  may have noticed that we don't actually live in an ideal world, so I am happy to accept compromise.

IG was able to make an ex-gratia contribution towards my loss on the first trade, which I felt was more than fair under the circumstances.

It saved me having to throw my toys out of the pram and having to put my 'flouncing dress' on, which saved me a lot of trouble.

IG has gained a loyal customer, thank you Lwazi for excellent service, no doubt I shall happily lose loads of cash in the future, without grumbling!

Good luck all.

 

 

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