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IG Unethical or Criminal?

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I have some deep concerns about a recent application for a SPP.  Upon application with IG, they removed $2500 from my account.  The company issued their shares.  Other people are already trading, yet I have not seen a share or a refund.  Two days on and my emails are not being answered, and phone calls are placed on hold for indefinite periods. On face value, I think that someone at IG has engaged in some form of cash movement to benefit them or even perhaps theft. 

Has anyone else had this experience?

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