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Closed position

Question

Hi IG closed out a position on my account on Katanga mining at 16 when i had the stop at  "0".

I never changed the stop from "0". This happened before on another trade a couple of years ago.

Also it had dropped below 16 before so why did IG not close it then.

i can not get through to them on the phone tried many times day and night, and at one point stayed 45mins on the phone.

can anyone help , 

Thanks, Phil.

 

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