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adobe flash - heavy and lag


Guest btehqy

Question

After updating to the latest flash, my PC runs slow and chart is lagging. Chrome crash and I am currently using Opera (no better), I have also tried firefox and safari, all will slow and then crash.  Anyone experience the same issue? 

 

Any solution from IG? 

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Hi 

 

Welcome to the IG community! Sorry to hear about the issue you are having. I have not heard any similar reports but would be glad to help where I can with this issue.

 

Please can you check for updates on your computer as if you have an updated Flash but some elements of your computer being out of date can cause performance issues to arise, however it would be hard to be specific. Once you have checked for updates please can you also clear your cache on your Chrome browser and then log in to your platform again. Below is also a link to show you how to clear your cache on a variety of different browsers for your reference. I specifically mention Chrome as we have found that to work best with the IG platform.

 

http://www.refreshyourcache.com/en/home/

 

I do hope that helps and should the issue continue please can you contact us directly and either myself or another member of the technical support team will be more than happy to help with regards to the issue you are having.

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