Errors in balances

[strangled]

Is anyone else experiencing errors in displayed balances?

[Swansdm]

Yep I have an incorrect balance - Apple closing price is incorrect

[Swansdm]

4 hours ago, strangled said:

Is anyone else experiencing errors in displayed balances?

 

[Guest Extremely concerning]

This appl error is yielding a negative balance in error 

[strangled]

Swansdm 

Thank you for confirming this - as I am holding a long position in Apple this error is sending my balance negative in error - extremely concerning and causing distress.

I have written to help desk to flag

Not good

[strangled]

I see Facebook is also recording an error in the price - not good 

 

 

[Cheol]

Still every US share's profit calculation is wrong, also the total balance is incorrect.  

For example, Apple, Qualcomm, iShare Global Clean energy ETF  etc.

The difference between the changed stock price and the quantity multiplied by the amount does not match, and the total balance does not match. 
The stock's calculations were not correct either.

I wasted my time to find these mistakes despite of good weekend.

Can I trust this trading site and continue to invest ? 

 

Edited November 7, 2020 by Cheol

[Swansdm]

Apple is now showing as 118.00 even - still wrong but better than before

[Swansdm]

Amzn wrong too

[strangled]

Hi Swansdm

Thank you so much for your reply - it re-assured me!

Yes - QQQ and others are out - I found out about because I got a (false) margin call - scared the hell out of me as I have had issues before with IG.

Perhaps worse was that I couldn't get through to customer services even though they were supposed to be open from 08:00 Saturday - as a result I decided to add funds to my account (which I didn't really want to do).

Pleased to see it was sorted for me now by contacting the new number 0800 409 6789 (make a note of it for future issues)

Thanks again!

[micro-climate]

Checked late yesterday (Saturday): the balances had been corrected.

I had phoned 0800 409 6789 to enquire about the error: my overall balance had been correct, the only figure which was wrong was that for ASML.

All sorted now, but my confidence in IG has diminished.