Transfer of stocks and shares ISA from Fidelity

[RichardLloyd]

I applied to transfer in an ISA to IG on 9th January - Fidelity have still heard nothing from IG and I am unable to get through to IG on phone or live chat and an email from them just says they have posted and emailed request. I'm at a loss as how to proceed - very disappointed at how difficult it is to communicate with IG - have spent over 1.5 hours on hold over a total of 3 calls. What can I do? Ombudsman? Different broker?

Is there anyone on here from IG who can help me with this?

[RichardLloyd]

On 19/01/2021 at 11:37, CharlotteIG said:

Hey, 

If you wish to transfer your ISA from another provider to IG you can do this. You will find the form on the MyIG page by selecting Live accounts> Make sure your ISA is selected> Stock transfer

Once completed we will reach out to your current provider and arrange the transfer. 

 

If you wish to transfer out of IG you need to contact the provider you wish to transfer to and the will contact us. 

All the best 

Thanks Charlotte,

 

Unfortunately I've had huge problems with this - IG and Fidelity not communicating well together and I am having to do a lot of chasing up. Started application on January 9th - being told it may still take a further 6 weeks from now! - Surely can't be that complicated?  Is there anything you can do to help?