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I don't understand if I'm getting an account or not?



I have this message on my share dealing account, "On this occasion these requirements haven’t been met, so we’re unable to open an account for you." Tells me I can re apply but I have no option to reapply.


But it also says that my account is pending? 

Am I supposed to be waiting for my account to be verified, or as the first message suggest, is this account just dead?


It's not clear to me which it is, anyone else had the same message?

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