Jump to content
  • 0

Bad data in List/Screener in PRT


user1234

Question

Hi,

 

I'm repeatedly seeing issues with bad data being fed through to the List/Screener in PRT.  Is this a known issue?  For example this morning I see this:

Capture.PNGThis is clearly not matching the values I see on the charts and is obviously affecting the signals etc I get from the screeners.

 

I've spoken with other IG customers who are also seeing similar. 

 

There seem to be 2 separate issues - one which affects weekly data on a Sunday evening, and the other seems to intermittently affect random DFB forex pairs during the week, on multiple timeframes (the issue above shows the problem with 2 pairs affecting daily timeframe).  Seems to be related to the high (or low) value of previous candles being resolved incorrectly.

 

This is using PRT 10.2 - I can't find anything about this issue logged anywhere.  I've been raising this with IG for several weeks now and so far there has been no update/resolution to the issue.  Even an acknowledgement that there is an issue would be nice.  Is there a fix in 10.3?

 

 

 

 

 

 

 

 

 

 

 

Link to post

1 answer to this question

Recommended Posts

  • 0

Hi

 

Sorry to hear about the issue you have encountered. I have not heard any similar reports but with that said I would like to get this investigated for you by ProRealTime.

 

In order to get the ball rolling and to give them enough information to work with pleasae can you go to 'Help' and select 'Technical Support' and in the dialogue window highlight the issue. Once you have done so please can you run the screener so the erroneous activity is visible and then select  'Allow the decryption of the codes....' and then finally 'Send report'.

 

Once you have done so we can then go to ProRealTime to get this looked into. Once we hear back we can let you know directly and if there is anyone else that is affected then please do also follow the steps above and we can get this investigated. As for whether 10.3 would resolve the issue it would be hard to venture a guess but if PRT can identify the issue then they can apply the fix to all active PRT versions.

 

I do hope that helps and I look forward to getting to the bottom of this issue with you.

Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • General Statistics

    • Total Topics
      15,185
    • Total Posts
      73,296
    • Total Members
      61,662
    • Most Online
      5,137
      14/01/21 09:51

    Newest Member
    SWAMINATHAN
    Joined 16/05/21 02:20
  • Posts

    • Hi, I'm fairly new to the community and I've started out looking into stocks I'm familiar with. One of these is Standard Life Aberdeen PLC (LON: SLA). In the screenshot below you can a general (albeitvery gradual) uptrend on the Daily chart since late-March 2020 which I've highlighted in Green. However, since mid-February 2021 there has been an intra-trend move downwards (highlighted in Red) and these points look set to cross in the coming days. Daily Chart Thoughts My natural bias is towards being bullish on this stock. But I'm waiting to see how the shareprice behaves over the next week. So I'm interested to see what other think on this stock and if there are other factors you think are important to consider?   Have a good weekend anyway folks.
    • process check , mike check , paycheque..... I actually missed this move ... 😅 .... Very hard trying to juggle a 50plus hour week and trading ..... any way here is the follow up from my post on the FTSE from  11-05-2021👇     With the greatest respect to IG INDEX , it's not time to be bearish .... not yet at least..... Here is what the FTSE did a few days later.........  
    • Yeah........ so that happened ...
×
×
  • Create New...