IG decided to close my account!!

[Stokie69]

I have held a trading account with IG for over 10 years and recently had a request for banking and employment details which I duly sent. I have traded regularly in my time with IG and have never had any financial problems with them. My account is reasonably well funded if not overly large with at present no open positions. I find it very insulting after holding an account with them for such a long time that they deem my business to not be worthy of them anymore!! I wonder how many other clients have been treated this way?

[OfentseIG]

19 hours ago, Stokie69 said:

I have held a trading account with IG for over 10 years and recently had a request for banking and employment details which I duly sent. I have traded regularly in my time with IG and have never had any financial problems with them. My account is reasonably well funded if not overly large with at present no open positions. I find it very insulting after holding an account with them for such a long time that they deem my business to not be worthy of them anymore!! I wonder how many other clients have been treated this way?

Hi @Stokie69

I am sorry you had a negative experience with IG and certain processes we have in place. We review account statuses annually for all leveraged accounts as per regulation. IG must continuously assess the appropriateness of that account for the client. We do this by assessing a combination of financial status and previous trading experience. This is required to protect the interest of our clients. As we provide highly leveraged products, it may not be suitable for everyone and can result in losses that exceed your deposits. If you would still prefer to escalate this, please reach out to helpdesk.uk@ig.com 

Thanks,

OfentseIG