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[Gee_Ess_Em]

Can IG please do something more than it has been doing in relation to logging into it's website?

 

It must be at least 4 weeks now that I continually get the above message when logging in via my laptop, whether I use Google Chrome or Microsoft Edge, on both accounts we have with IG.

 

I thought the issue was resolved yesterday, Friday 22/09/2023, as I finally managed to log in.  However today I get the above message again.

 

How is it that I can access all other aspects of the IG website, but not be able to log in?  I don't understand.

 

When I called IG in the beginning I was told that the problem is predominantly affecting IG customers in NSW who have Telstra as their telecommunications carrier. If this is the case surely IG can put some pressure on Telstra to resolve the issue, not withstanding IG told me they are not Telstra customers. At the end of the day, IG could also possibly take their complaint to the Telecommunications Ombudsmen to place pressure on Telstra, if in fact it's Telstra's problem.

 

I can access via the mobile app, but it's never been my preferred portal as there is insufficient information compared to the browsers via Windows.

 

One way or another, I won't be putting up with it forever and the day, and I'll start looking to another provider who can provide access to all their customers.

 

Not, happy, Jan!