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IG account still not activiated even after submitting documents which have now been approved and verified


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Hi, I recently opened my IG account and have submitted all the required documents for verification, but however my accounts are still in pending state even though it has been verified. Please can anyone resolve this issue ASAP as I have had no luck in contacting the IG Team. Thank You.

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9 hours ago, Raghuram said:

Hi, I recently opened my IG account and have submitted all the required documents for verification, but however my accounts are still in pending state even though it has been verified. Please can anyone resolve this issue ASAP as I have had no luck in contacting the IG Team. Thank You.

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Dear @Raghuram,

Welcome to the IG community! We apologise for the delay in reviewing your application. Rest assured, we have forwarded your query to our new business team. They will be reaching out to you soon with further instructions. Thank you for your patience!

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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  • 4 months later...
On 23/05/2024 at 11:52, RobTibbetts said:

Hi 

 

I am having the same problem as above. My documents are uploaded and approved but I am still being told I need to upload my documents. 
 

Please can you advise.

 

Dear @RobTibbetts,

Please have a look at your DM and respond to the emails at your earliest convenience.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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2 hours ago, SunnyThakur said:

The same issue is that content are not approved by IG moderator. Do I need some kind of verifications

Dear @SunnyThakur,

Thank you for your post. I have requested further information via DM. Please have a look and respond at your earliest convenience.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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I went through the identity verification process with IDNow today at 6pm and I thought the rep said I had successfully completed the verification process but my account still says I have to "verify my identity" 

I haven't received any messages about the verification so I don't know if I passed or failed the verification process? 

Can anyone tell me if the delay is normal or if it means I have not passed the verification? Thanks...

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