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Hi All I am getting a message that my account is restricted from opening new positions when trying to purchase Shares in my Stocks and Shares ISA, I have been and IG member for quite a few years now and have not seen this message previously.

I have just sold some Shares and that went through ok, it just seems to be on the purchase side.

Any ideas? on what I need to do 

 

Thanks

Mark

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57 minutes ago, Turge24 said:

Hi All I am getting a message that my account is restricted from opening new positions when trying to purchase Shares in my Stocks and Shares ISA, I have been and IG member for quite a few years now and have not seen this message previously.

I have just sold some Shares and that went through ok, it just seems to be on the purchase side.

Any ideas? on what I need to do 

 

Thanks

Mark

Dear @Turge24,

Welcome to the IG commununity.

I have sent you email instructions, please respond at your earliest convenience.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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  • 2 weeks later...
On 04/04/2024 at 14:53, KoketsoIG said:

Dear @Turge24,

Welcome to the IG commununity.

I have sent you email instructions, please respond at your earliest convenience.

Thanks,

KoketsoIG

I’ve had this issue and haven’t been able to get a resolution from live chat, email, phone or WhatsApp for a *week* now - what do I need to do to get unrestricted before I pull my money off this platform? 

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  • 2 months later...

Hi,

I am experiencing an issue similar to others where my account is restricted from opening new positions. Could you please provide a fix or assistance to resolve this matter?

Thank you for your help.

Best regards,

restricted account.png

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8 hours ago, VinY said:

Hi,

I am experiencing an issue similar to others where my account is restricted from opening new positions. Could you please provide a fix or assistance to resolve this matter?

Thank you for your help.

Best regards,

restricted account.png

Dear @VinY,

Thank you for your post.

Please note that we have sent your query to the relevant department and will provide updates once we receive feedback.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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