By ScalperAndy · Posted
By DominicWalsh · Posted
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Question
Guest Sorin
I think that there is a problem with your new platform, sometimes I can have the SL of 5 pips away, while sometimes the minimum SL available is 165 pips away.
I spoke with a guy from your support and he was saying: "I have with one of our dealers and Stop loss distance depends on the market conditions".
As I told him I didn't talk about the spread which ok, sometimes can be 2-3 or even 5 pips, np with that.
The problem is that the minimum SL available is of 165 pips!!! Your response was :
"As per our dealing desk, there is no error on our platform. We raised our distances during high volatility."
and:
"As mentioned before, we change the stop loss distance as per the market volatility. Whenever that happens, please wait and check after 15-20 mins, it should be back to normal.
There is no bug."
In conclusion, I will open a position and I have to use the SL of 165 pips and if I have to go away for half an hour I have to pray that it wouldn't move against me 165 pips because the SL of minimum 5 pip which is advertised on your site doesn't work. That's great.
It did happen so far on usd/jpy and eur/usd pairs few times in normal trading conditions - not during the news, and trading is not possible this way. And it did happen on both accounts - the cfd and the spread betting account. I can send you photos if you want.
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