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Mobile Charts working poorly


Guest Ransom

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Guest Ransom

Hi IG

It seems like the charts I’m hr mobile platform are all clunky and slow and jittery to operate. This has been the case since the weekend. 

Any idea when this will be fixed? 

 

Thanks 

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6 answers to this question

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Guest WillA

Hi All, this was caused by a change Apple made which messed with the scrolling on charts.

We identified the issue and submitted the fix to Apple who have approved and you should now see v8.2.13 update on your App Store for IG Trading to resolve this.

Cheers,

Will

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Guest WillA

Hi @Ransom

Assuming you are on iOS this is an issue with scrolling our Developers are currently investigating.

I don't have a timeline on a fix yet however will update this post when it's solved.

Cheers,

Will

 

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Guest TheOtters

I am having the same problems on all timeframes on my ios device.

I have tried reinstalling the app and updated the phone operating system.

Its awful.

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Guest IGTrader

Yep, been happening to me since 31/07/2018, really unusable, it would be great to get IG to provide an update on this, i will send a feedback to them

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