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Error trades due to platform down


Guest Demarco88

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Guest Demarco88

I enter long position for a trade which i have sufficient balance in my account. But the system went to close my existing short position instead.

Error in the trade executed. I selected new long positions.

No way i can call through the helpdesk line.

What can i do?

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Guest stevenhmwong
19 minutes ago, Demarco88 said:

I enter long position for a trade which i have sufficient balance in my account. But the system went to close my existing short position instead.

Error in the trade executed. I selected new long positions.

No way i can call through the helpdesk line.

What can i do?

Shorted USD/CHF at 7.35pm Singapore Time. Tried to close at 8pm to take profit. System didnt respond. 

Kept trying until it spiked and went into losing trade. Tried closing trade from 8pm to 8.45pm. System didnt respond. No respond as well using mobile app. 

Login again at 9ish. Shows the trade is still opened but did not display any margin. 

Use change to other pairs. Shows missing bars from 9pm to 9.40pm. Tried Pro Realtime. Same problem. 

Tried contacting via phone. Cant get through. Tried live chat. no response. 

What is going on IG?!?!

You are suggesting that it is time to switch platforms? go CMC? 

WhatsApp Image 2019-09-05 at 22.24.26.jpeg

WhatsApp Image 2019-09-05 at 22.23.16.jpeg

WhatsApp Image 2019-09-05 at 20.24.57.jpeg

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Guest eric8889

Should we take class action for compensation. I got losses last night because IG trading Singapore platform outage. Same no responses by calling or emailing. Many traders must have suffered. We should unite. 

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