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Account pending




I have provided a photo ID and a proof of address yet my account does not seem to be completed and I cannot trade.

Been trying the contact number for more than 2h now but can't get through.

Could you tell me please:

1. How long it takes to open the account?

2. Is it usually impossible to get hold of a telephone adviser at IG?




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I have the same problem. I have provided documents a week ago, and then more documents and would provide a bank statement but the IG website will not let me upload any more documents at the moment.

I have also emailed back and not had a response at all, not even an automated reply which is surprising. I understand things will be slow at the moment but not to even get an automated response is surprising.

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