Huge Erroneous (probably) Spike on GBP/USD Chart

[DragonBung]

I cannot use my GBP/USD chart at present because it is drawing a HUMONGOUS price spike to $11,500. How do i clear this spike because it has my price scale all messed up and i cannot see anything but the top of the spike?

[JoeMarkey6]

Hi DragonBung, I just started using IG's version of MT4 and have the same issue on a variety of forex pairs on all charts with a time frame higher than m30,, did you find a solution?

Thanks

Joe

[Guest Gdusher]

I am having the exact same problem and this is the case on many currency pairs - major and minor. I keep emailed IG support about it but they don't give any answers. Anyone found a solution to this? Is there a way to delete the data for that day so that the chart functions about the 30m?

[gloktar]

mate this is laughable. Its happening on other charts as well. Here is one for Boeing with huge fake spikes..

[Guest Guest Guest]

It is happening on my demo MT4 account as well.  This problem has not happened to any other demo accounts from other brokers.  Isn't this just crazy? 

 

[Guest DPollock1]

Well, I guess I'm not the only one with this issue. I encountered the issue a couple weeks ago with a new Demo account and bagged it when I couldn't get any help from IG. I just tried it again and apparently IG couldn't be bothered to fix it. I keep on trying to give IG a chance but I keep running into issues with their platform. I'm curious whether this is just the data for US clients or not. Unfortunately I guess I'll have to shelf IG for any future consideration. They apparently can't be bothered to fix a problem that makes the charts unusable. BTW I have tried to delete and re-download the  database to no avail. I have also tried to edit out the erroneous record but when the platform is reopened the record reappears.