Easy PRT fault that IG have not bothered to get fixed yet

[Guest Jay1]

IG PRT has a fault, which I have brought to IG's attention weeks and weeks ago.

They thanked me for bringing it to their attention and added this can be fixed with a simple pin.

But nothing has happened yet.

 

I had often thought that IG's service and commitment to quality was usually second to none. -

 

When scrolling through PRT lists (manually set up and pre-set watch lists to trade) there is a pin in the corner, so you can pin your watch list on top of the charts.  This enables you to scroll through your watch lists using the down arrow key on your keyboard very quickly to eyeball each chart and move on quickly. This is how lists should work.

 

But with the list created from the Pro Scanner the pin has gone missing. This means that as you eyeball each stock generated by the scan you have to tab back through your open windows to your generated screened list in order to  move down the list to view the next stock.

 

I would like to use the Pro Screener every day but this slows the process right down and with a generated list of 50 stocks it is a right pain in the fingers and I often think, sod this I can't be bothered and miss out on trading opportunities.

 

I believe this is a simple fix and this shows a lack of commitment to quality by IG.

 

Thank you

 

Jason

 

 

 

 

[Guest Stef]

Hi Jason,

 

Is the pin on the Lists window - I don't see it on mine?

 

Can you upload a screenshot?

 

Regards

Stef

[Guest TimP]

Hi ,

 

Sorry to hear about the issue you are having with regards to pinning your watchlist on the platform. I would be glad to have this investigated further for you.

 

So that I can quantify this for the ProRealTime team do you know when this feature you noticed was missing and with that they can identify what could have contributed to the problem you are having such as if they released an update.

 

I look forward to hearing from you.