I have contacted the IG helpdesk on several occasions about the lagging of volume bars for most major US shares and have received different responses ranging from suggesting it is my internet connection or browser, to admitting the problem (9 days ago now) and saying that it is being looked at by the IT department,
However, the problem remains and prevents proper scalping of the US shares affected, including Tesla and Apple, as well as more than a dozen other shares I have tried.
I keep asking for an ETA for the fix, but just get asked for screenshots and again which browser I am using, despite the problem being admitted on February 9th:
Thanks for your email.
Please note our IT team is still looking into this issue.
If you have any further queries, please do not hesitate to contact us.