Is it just me or do others find the complete lack of supports response, is one of the biggest
downsides to dealing with Brokers such as IG. ??
This is not exclusive to IG but they are at the top of my list.
I emailed new accounts 4 business days ago with a follow up question, and have still not had a response.
This is not the first time by any stretch of the imagination (as even I am prepared to give the benefit
of doubt, especially around this time of year) If it was a one off, I wouldn't be writing this.
What is really annoying is that I don't even l know if anyone has read my email enquirie/s
No acknowledgement, no notification that it's been received and someone will respond. Nothing!
How long do I need to wait? Even if I received a canned email response saying we will respond
24/48/72 hours or whatever. I would not have to continually check my emails for a response
and left wondering when I might get an answer. Why should I as a paying customer have to spend my
time chasing support?
Why the F as a client/customer, (ie: someone that is earning the broker business money) have to put up
with a complete lack of service.
Don't get me started on "Chat" support. If it's anything more than a basic question they have no idea
and unfortunately many support have english as a second language and have little understanding
of the nuances of the language, leading to further frustration, having to go over the same question
and try and convey in a different way so hopefully my support person can understand.
Please note the above rant is not exclusive to IG, but they are guilty of 99% of what I have experienced