[IG platform encounters serious issue - real time data does not updating !!!]

This issue occurs from time to time, please get tech team to fix it ASAP!

[IG platform encounters serious issue - real time data does not updating !!!]

 

And not account information anymore! The network is fine, only IG platform cannot access the data!

[IG platform encounters serious issue - real time data does not updating !!!]

Does anyone have this issue? The price just stuck there both on Webpage and Mobile APP!

[IG platform encounters serious issue - real time data does not updating !!!]

IG platform encounters serious issue - real time data does not updating !!! Also, Preset charts doesn't work!

This happened last Friday and Today, before USA data release!

Please fix it ASAP!!

[Cannot place order]

Just now, luckie said:

As shown below:

Apparently the margin for my current position should be AUD166 instead of 333, please fix this issue, Thx.

[Cannot place order]

As shown below:

[Cannot place order]

Hi IG support team,

 

I cannot open position although there is enough fund in my account, please help on this thanks.

[Split button is gone]

3 minutes ago, ArvinIG said:

 

Hi there,

Thank you for your posts.

It seems that the feature is available on the light mode but effectively it is not on the dark mode:


I will reach out to IT to see if they have more information.

Thank you - Arvin

Thanks ArvinIG,

Could you please escalate this issue to get fixed for the dark mode?

Many thanks.

[Split button is gone]

Same problem to me, can someone fix this ASAP please?