Hi, there was an outage on 26th August and I could not close my trades.
At one point in time I was at breakeven but I am not sure, could have been in a bit of profit too or very little loss.
I shared data of transactions, couple of them were options, some of them were index futures trades etc.
My request has gone into dispute as they said the time I referred to and prices are not matched, some UTC and UK time ****.
So I told them to analyse their own logs when was the outage and compare the price, I was in real panic and still I am, so my reported timing could be off a bit.
Another problem I have is as the option expired, what is the way I go back in the history and open up the charts to show them? They have neve come back to me on that.
It has been almost 8-9 days and the response is pathetic and cold, in fact no response for the last 2-3 days.
Has anyone gone through this pain and successfully came out of it?
What is your overall experience with IG trading? So far I have found the mobile app execution really ****, to the level I might close my accounts with them.
IG mobile app outage and pathetic help desk responses, no refund almost 10 days
in New Client Trading Questions
Posted
Hi, there was an outage on 26th August and I could not close my trades.
At one point in time I was at breakeven but I am not sure, could have been in a bit of profit too or very little loss.
I shared data of transactions, couple of them were options, some of them were index futures trades etc.
My request has gone into dispute as they said the time I referred to and prices are not matched, some UTC and UK time ****.
So I told them to analyse their own logs when was the outage and compare the price, I was in real panic and still I am, so my reported timing could be off a bit.
Another problem I have is as the option expired, what is the way I go back in the history and open up the charts to show them? They have neve come back to me on that.
It has been almost 8-9 days and the response is pathetic and cold, in fact no response for the last 2-3 days.
Has anyone gone through this pain and successfully came out of it?
What is your overall experience with IG trading? So far I have found the mobile app execution really ****, to the level I might close my accounts with them.