[Order keeps getting rejected.]

thank you @OfentseIG. may you please guide me on where to get the KID document?

[Order keeps getting rejected.]

Hi @OfentseIG, thanks for the information. Follow-up questions

1. If I provide KID, will I be able to buy this? If so, can you guide me the how?

2. Is this regulation new? As I have purchased this ETF couple of months back through IG.

Thnaks

[HSBC credit card cash related payments]

@OfentseIG any update on this issue, its been over 3 months. Does the senior managment does not care about those who are affected by this?

[Order keeps getting rejected.]

Trying to buy First Trust Nasdaq Cybersecurity ETF (CIBR) but the order keeps getting rejected, even with Order type = limit and expiry = Day (all  sessions). 

Please advise.

[HSBC credit card cash related payments]

Hi @ArvinIG, 

Thanks for your prompt reply, agreed my bank declined the transaction, the reason given was -  IG uses credit card payments as cash transactions (something beyond my understanding). I just wanted to check with your team if that's the case can IG change the transaction type? 

[HSBC credit card cash related payments]

I have been adding funds to my account through my HSBC credit card.

However, as HSBC declined my new transaction as they claim that IG is taking the credit card payment as a cash transaction, ans requested me to contact IG to change this.

Can IG accept the funds/deposit from my credit card as a regular payment and NOT as a cash payment, so I can add funds to my account?