Halo
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Hello Charlotte,
Thank you for your response.
As I am assuming you are an IG employee, I would be grateful if you could provide a list of your price providers, and if possible the price each one was quoting at the time. The movement seems strange based on the sites I have looked at.
This is not the first time I have experienced strange spike movements
Does the IG platform use an automated algorithm to create its prices or is there human intervention?
thank you
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Sorry, don’t know how to do a screen shot and put on the community, but I’m assuming the movement I am questioning would jump out at you if you don’t mind looking at a standard IG GPB/EUR chart for the last few hours.
Thank you for taking an interest in my query, and for anything you can advise
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In the last hour or so had a GBP/EUR trade stopped out because the rate suddenly spiked to circa 1.192, and then reversed almost instantaneously. I have looked at other currency sites to verify this, but can’t see any similar movement’s.
Can anyone recommend a way / independent site for me to verify this, or is something IG did to stop people out
GBP/EUR spike
in IG Trading Support - Dealing Questions
Posted
Thank you Charlotte,
I would still be interested to know where your prices come from please. If your pricing is legitimate, I just want to understanding/see the data used for IG to quote a price of over 1.192
thank you