Dear IG Community,
Wondering if anyone else has had this issue or can help advise?
I am new to this platform and trading in general therefore my apologies if I use incorrect terms. I am currently in Demo mode as I prepare to Go Live.
I opened a trade today and set a Stop/Take Profit level which was hit but my trade did not close automatically. Luckily, I was logged in and noticed to close out the trade manually.
This is the second time I have noticed this. I have already raised a query regarding this observation a few weeks ago and am still awaiting for an acknowledgement and a response from the IG Customer Service team so I thought I might try my luck on this forum.
Todays Trade details :
High Grade Copper
Stop Level Set : 21888.0 - did not close automatically
High Price Level Hit at 1532hrs of 21931.1 - the, in my opinion, trade should have closed automatically.
I am currently in Demo mode as I prepare to Go Live but this issue has now occurred twice for me and makes me nervous about investing in the company/system.
Thank you in advance for any responses.