[Trade Analytics Report - Interest Tie Back To Trades in Excel]

Dear Community,

I was wondering whether anyone can help/advise on how to apply the correct interest payments to a trade it is associated too when downloaded to Excel?  

If you have multiple overnight or weekend trades open in various markets over a long period of time and interest is applied to them, the Reference field does not have enough information to help tie it to a trade it is associated too.

You have to manually create a field and enter your own reference which sometimes can be wrong especially if you haven't kept on top of it for a while.

Happy to clarify questions further if my question is not clear.  

Thank you for any help/advice in advance. 

 

Rgds,

AR_Newbie2020

 

 

[Max Days A Trade Can Remain Open?]

Dear Community/IG Support Team,

I was wondering whether I can get info somewhere of the maximum number of days a trade can be left open in any given market sector?  Assuming all other parameters are met in order to keep a trade open without IG automatically closing out a position.

 

Thanks and Rgds,

AR_Newbie2020

[Trades Failed To Close Automatically When Limits Set]

Dear IG Community,

Wondering if anyone else has had this issue or can help advise?

I am new to this platform and trading in general therefore my apologies if I use incorrect terms.  I am currently in Demo mode as I prepare to Go Live.

I opened a trade today and set a Stop/Take Profit level which was hit but my trade did not close automatically.  Luckily, I was logged in and noticed to close out the trade manually. 

This is the second time I have noticed this.  I have already raised a query regarding this observation a few weeks ago and am still awaiting for an acknowledgement and a response from the IG Customer Service team so I thought I might try my luck on this forum. 

Todays Trade details :
High Grade Copper
Stop Level Set : 21888.0 - did not close automatically
High Price Level Hit at 1532hrs of 21931.1 - the, in my opinion, trade should have closed automatically. 

I am currently in Demo mode as I prepare to Go Live but this issue has now occurred twice for me and makes me nervous about investing in the company/system.

Thank you in advance for any responses.