[Can’t see open position]

We need compensation. It's definitely not our error or fault.

[System crash]

7 minutes ago, lighthouse79 said:

To add on, I have tried to call the Singapore helpdesk but line got cut off.

Greatly appreciate if anyone can offer some help on this matter.

Thank you

 

same here!!! how do we get our compensation???

[Can’t see open position]

1 minute ago, Ignored said:

Why are we having this issue? Yesterday the platform was having issues on displaying everything. Today we can't view our open positions, let alone edit it...

Totally lost control. its distressing to see profitsturning to losses

 

[Can’t see open position]

Just now, Caseynotes said:

https://status.ig.com/

We need STATUS details on COMPENSATION. 

[Can’t see open position]

Cant get through. Cant trade. Is IG compensating us?

[ITS NOT WORKING]

Investigating - We are currently aware of an intermittent issue where positions are not appearing on the platform. This is being investigated by our Incident team at the highest priority. If you need to place a trade or edit a position, please contact us at 0800 409 6789 (UK), 1800 601 734 (AU), +65 6390 5118 (SG) or +27 10 344 0053 (ZA)
May 22, 05:20 UTC

 

Platform not working. Hotline not working! C'mon. Can we get a confirmation that IG is compensating all clients?

[Can’t see open position]

1 minute ago, MaxwellBond said:

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

What has happened again?????? 

[CANNOT CLOSE POSITION]

28 minutes ago, NicolasBlinche said:

Same here.  Cannot close position. It's now -6k. It was +2k when trying to close it

I have taken video and screenshot.

Will they compensate using our screenshot? 

[CANNOT CLOSE POSITION]

Just now, oxygen4life said:

Just saw the following

 

Hello. I'm in Singapore. The local number is engaged. 

 

[CANNOT CLOSE POSITION]

11 minutes ago, MikeBamber said:

Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

Same here. Not able to close position. Not able to access platform now! what happened??