[Cannot place order due to HUGE pts away min. on the Stop guaranteed]

On 30/03/2020 at 15:55, CharlotteIG said:

I was able to get on IG phone support last week who said that this was an error on IG's part and it was reset back to normal. Now the issue has happened again to me and I cannot trade due to this. I confirmed with my brother who also has an account on IG, his minimum points away stop has never changed. It only happens on my account. 

What do you mean you will close me out at the price I desire?

It's absolutely insane to not allow a market stop within 2400 points of the Wall Street Cash price right now, its ridiculous. This is 10% of the total price of the Dow Jones as a minimum stop away from my entry price. 
 

 

[Cannot place order due to HUGE pts away min. on the Stop guaranteed]

This has always been a minimum of 20 or 40 points from the market price for the indices I trade, now it seems its showing 10% of the sell price as the minimum points away. 1869.7 in this case as  seen in my screenshot. If I try to entertain it place the trade with that far stop, it says I don't have enough margin. My account has ample margin. Is this some weird bug? Has anyone experienced this before? How to solve? I need to trade.