RedW
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Hello,
I have registered an account and deposited some cash, however I get an error when trying to place a trade. The error reads something along the lines of "an unexpected error occurred".
There is also a second deposit of cash that is yet to show up in my account.
I phoned several times on Thursday to try to get this sorted, but I kept getting passed around, or the phone just cut off. I've also emailed support, but they said I must complete the registration of my account. Nothing seems to be not completed from my end, so if this is the case can someone please point out what I need to do?
I realise you are very busy at present, but I have deposited cash that I can use for trading nor withdraw to use elsewhere. As you can imagine this is extremely frustrating.
Any help would be greatly appreciated.
Account Still Not Active
in IG Account Support - MyIG Help
Posted
Hello,
I opened an account towards the end of March and I have deposited £1000. I have ask support for help on several occasions and I keep being told that I need to complete the registration process in order for the funds to be allocated to my account. What do I need to do? There is nothing on my dashboard to say registration isn't complete.
Please can someone help get this sorted, or refund my deposit so I can use it elsewhere...
Thank you.