[Refund of money lost due to platform failure?]

2 minutes ago, MikeBamber said:

IG have just agreed to refund my loss. 

Good on them, that was the right thing to do.

May i know the mode of communication? via email?

[Refund of money lost due to platform failure?]

2 minutes ago, NicolasBlinche said:

Usually IG does refund if the error is 100% theirs but often you need to provide yourself Screenshot and video... which is a little ridiculous.

I'm now using a Desktop recoding tool every single time I trade with IG because last time there was an outage I couldn't close some long position I had which then endup being all negative. I had luckily took a video with my phone as a proof otherwise theyr would have not refund anything. 

 

OMG how to record?!
I didnt record anything and now too late to do anything

[CANNOT CLOSE POSITION]

3 minutes ago, Binny said:

IG SHOLULD BE HELD ACCOUNTABLE FOR ANY LOSSES.

CAN ANYONE TELL ME WHY NOT ?

I think they will go bust....LOL
Very disappointed, definitely moving out of this platform.
Wanted to cut my losses but can't and the losses keep mounting...WTF right

[CANNOT CLOSE POSITION]

i cannot close my position. Is IG going to be responsible for my losses?
Shocked and disappointed!