fxlapt
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Posts posted by fxlapt
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On 06/02/2023 at 20:36, NickW-uk said:
Same for Centrica Plc chart.
And 2 months further down the track, and I bet you never got an answer? Cos this is what IG always does, "we'll let you know:" and you never hear anyhting ever again.
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On 30/12/2022 at 18:46, AntonL-IG said:
Hi @fxlapt,
There is no setting to switch that feature on or off so based on the results from your test it seems as though your saved workspaces are faulty/corrupt. There is a chance that the workspaces could be fixed but if they didn't take very long to create I would suggest just recreating them from the default workspace.
If your workspaces did take a long time to create then we can ask ProRealTime to try and fix them but that may take some time. If you would like to try this option then please send a new report from Prorealtime but mention that the feature in question works on the default workspace and then list the names of the faulty saved workspaces you use so we can ask ProRealtime to go through the logs to see if they can fix them.
On your previous report ProRealTime couldn't find a solution because they could not recreate the issue, that is because the issue does not exist on a standard ProRealTime workspace but is instead linked to faults on your saved workspaces.
All the best!
As my wokspaces did take a long ttime to create, I lodged a help request through the PRT interface. As usual, I recieved an email from chartsupport@marketdatasystems.com with a reference number. As usual, you dont ever hear anything again, so I chased this up a couple of times, and this was the repsonse I got from Adam @ IG.
QuoteI have looked further into this for you and consulted with our IT specialists team. They have confirmed that we have now received a response from
Pro Real Time in relation to the issue and have confirmed that this is expected behavior from the system.If you have any further queries, please do not hesitate to contact us.
Regards,Adam
Trading ServicesThis shows what a complete farce the whole PRT/IG help system is. You lodge a fault report, it gets ignored, and if you chase it up, you just get fobbed off with gibberish. Really the worst customer service I have ever seen.
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You dont know anything about the makeup of the volume bar, it is simply calculated off the price action. Here are the two methods you can choose in Pro Real Time, and Im guessing MYIG does something similar in how the apply colour to the Volume bar..
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Yes, this afternoon, adter ASX close, the screeners are all working correctly again for the first time since Dec 23rd.
Its also quite interesting that when you submit a ticket thru PRT, depsite advice to the contrary you never get any follow up to your bug reports. I must have submitted 20 - 30 in my time by now....and you never hear anyhting, so you dont even know wehther they have been looked at. A Very poor system imo.
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I have many PRT Proscreen scans that have run successfully for a long time, but many have been returning false resuls since 28th December 2022.
If you run them after the ASX's close, the data is wrong, or you might get no results, or it will tell you at the bottom of the Proscreener window there are X results returned, but none are displayed. Then when you run them again 12 hours later the next morning, they run correctly. It is as if the servers reset overnight. Then the corruption happens again the next day some time.
For example yesterday on 29 Dec, my yearly lows scans returned 499 results which is an absurd amount, and a check confirmed the results were not correct. Next morning on 30 Dec, the scan returned 34 results (correct)
Whys is this data corruption occurring, in the Default Workspace , and my other workspaces? I cannot trust PRT at the moment.
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Hi Anton,
The default workspace operates correctly. So this problem is only in all of my other custom workspaces. I dont believe there is an option to control this?
I have already lodged a help centre report early December, and still received no help.
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Either on a list, or a Proscreener results list, you should get a chart displayed automaticaly when you select an quity. It used to do this up until one month ago ago. Ive checked on the PRT website itself, the platform off that site functions properly, so this is an IG issue.
I have lodged a request by email to the helpdesk and there has been no change.
Surely Im not the only one to notice this?
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And....after a few days, the problem fixed itself. I didnt make any changes on my end so I doubt Firefox was the culprit. Could have been a hardware glitch along the many hops my data routes through the net perhaps, but who knows?
On 07/09/2021 at 17:19, xenoide said: -
Yeah the funny thing is that it happened in Ff V101 which has been fine so far. Then I put the motherboard into an unusable state deliberately shorting the CMOS jumper, couldnt get it to boot at all, until I reseated the RAM, then when I came back online this happened. Could just be a massive co incidence, but Im thinking something changed from that episode.
Yeah, Chrome, Brave all work ok, but consume too much memory to be running a 2nd browser. Running Java with PRT maxes out 16Gb of memory! I'll try Chromium portable if it has a low memory footprint.
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Been with IG a few years and was always able to log in to MYIG with Firefox V88, V90, V101, but since yesterday I havent been able to because the login prompt produces a green "Go To PLatform" button,a nd when I press it, i get thrown back ot the login prompt.
Its a carbon copy of this problem mentioned in this thread a few years ago. Just wondering if anybody had a fix, because I know IG wont.... lol Im on Firefox V101. I tried V102, or V104.0.8b wont fix it either.
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On 16/12/2021 at 08:44, ArvinIG said:
Hi @NGW,
As mentioned above the commission is applied per trade. A partial fill is still considered a trade. You might wand to change the expiry in this case.
All the best - Arvin
Your advice is in correct. If your order expiry is "good till cancelled", and you execute a partial sale at the end of a trading day, you will still be charged full commission, and again every time you have a partial fill on the same order. IG is the only broker Ive encountered that does this.
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This issue started Mon 12/4/2020, and was fixed Thu 16/4/2020 . So took them 3 days . Pretty slow.
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Same issue here. Ive alerted IG and they cant seem to fix it. Hopeless
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It might be that in your application you did not have sufficient income or funds on hand to pass the CFD eligibility test.
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IG, Instead of having this "Stock only available for non leveraged trading" come up after you have filled out an order ticket, have it come up as soon as you start the ticket by clicking on the Sell or Buy button. Same as you do with the "You cannot sell this market to open" warning.
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PRT 12 is much slower
in IG Chart Support - Charts, MT4 and PRT
Posted
After using V12 for the first time today, I noticed straight away bringing up charts in noticably slower. For 1000 units ,V11 was almost instantaneous, you only briefly saw the blue loading line, now its appear for a couple of seconds . Im using the same setttings as it retained tham all for me. Surely an upgraded version should not be slower?